Fireside Hearth and Home Shop News
54 Canterbury Rd.
Murphy, NC 28906
828-837-4343
Monday - Friday 9AM - 5PM
Saturday 11AM - 2PM
Member Better Business Bureau

Stephen, Crystal, Joy & Joshua Binder

Now to the King eternal, immortal, invisible, the only God, be honor and glory forever and ever. Amen.
1 Timothy 1:17

About Us

THIS MONTH'S SPECIAL
Fireplace Xtrordinair Gas Fireplaces are the most convenient fireplaces available! With wall thermostats and remote controls, you've got instant and automatic heat at your fingertips. And you'll have to take a very close look to tell the difference between our gas fires and a real wood burning fire. With Xtrordinair's patented Ember Fyre technology, you get beautiful, realistic yellow flames and glowing embers for the ultimate in fire beauty.

Free on/off remote with purchase of an Xtrodinair gas fireplace. "no other discounts apply"  Must mention Internet Special

Fireside Hearth & Home Shop is fully certified by the National Fireplace Institute. NFI's objective is to increase public safety by establishing meaningful credentials for professionals involved in planning and installing residential hearth appliances and venting systems.

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FAQs GENERAL	FAQs REMOTE CONTROL	FAQs PELLET
FAQs GAS LOGS	FAQs WOOD

REMOTE CONTROLS

 
 
What are the main components of the remote control?
1) A hand-held transmitter. This is like a TV remote control for operating various features of the fireplace.
2) A receiver. This is a box located inside or near the fireplace. It receives radio frequencies from the hand-held transmitter.


Why should I buy a remote control?
Remote Controls are very convenient, allowing the consumer to operate the fireplace from across the room in a favorite chair. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed, and very popular in bed/bath sitting room areas.
 
What powers the remote control?
In most cases, both the hand-held transmitter AND the receiver are powered by batteries. Sometimes the transmitter uses batteries while the receiver is plugged in (i.e., uses A/C power). While most people are aware of the need to change batteries in the hand-held remote control, they are less aware that they may also need to put new batteries in the receiver.
 
Can I have a hand-held remote control and a wall switch?
Yes, but there is an operational priority (pecking order) of the various ways to turn your fireplace ON or OFF. The highest priority goes to the ON/OFF switch near the valve assembly. If you have the fireplace turned "ON" via this switch, it will negate the wall switch and ON/OFF feature of your remote control. Next, the wall switch takes priority over the remote control. So, if the switch near the valve is in the "OFF" position, and the wall switch is in the "ON" position, the remote control will not work. The RCT-MLT functions will work when the "on- off" feature of the wall switch or fireplace switch is not in the "ON" position.
 
How far away from the fireplace can I be and activate the fireplace with a remote control?
Based on FCC regulations, a distance of 90 feet is allowable for radio frequencies. However, because many things interfere with radio frequencies, a more realistic distance for your remote to work is about 25 feet. While radio frequencies can go through normal residential constructed walls (wood, plaster, drywall), the distance they can travel will be reduced.
 
How does the hand-held transmitter operate the functions of the fireplace?
Your fireplace/stove remote control works by radio frequency, which is unlikely to be interfered with by other (e.g., television, stereo) remote control activity. Television and stereo remotes most often use infrared technology, which require there be no interference between the hand-held and the receiver. Fireplace facings, louvers, different installation options, and the brightness of the flames make infrared an unreliable option for fireplaces.
 
What can interfere with the operation of the remote control?
Excessive metal (e.g., large metal artwork) will deflect radio frequencies in a direction that may not be in line with the receiver of your remote control, or interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. The receiver should not be installed to the very back of the fireplace. 
 
How long will the batteries last?
Under normal operating conditions the batteries should last 6 – 12 months. We recommend changing batteries twice a year. Remember to change the batteries in the RECEIVER (located near the valve) as well as the remote.
 
Can the frequency of the remote be changed if I have something else activating the fireplace?
No. The frequency of the remote control can not be changed without special equipment, which is not readily available to homeowners and/or service companies.
 
How can I avoid accidental operation of the remote control while I am away from home for an extended period of time?
There is usually a manual switch on the receiver that can be turned to the “OFF” position. This switch will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance.


My remote control is not working. Why?
The following are the top reasons why remotes do not function:
1) The batteries do not have enough power or are installed incorrectly. Remember that new batteries may ALSO be needed in the receiver (located near the unit’s valve) as well as the hand-held transmitter. While this receiver is sometimes plugged in, it often uses batteries instead.
2) A misunderstanding on how the remote features operate the fireplace. Check your manual for details on how each feature works.
3) The slide switch on the receiver (located near the valve) is not in the correct position.
4) The receiver (located near the valve) may be overheating. It may need to be moved to another location or covered with a remote shield (some units come with a shield; often they must be ordered).
5) The remote hand-held transmitter has not had the “learn” function activated to the receiver.
6) There is a defective component. A replacement part can be purchased or replaced under warranty if applicable.  
 
My remote will not turn my fireplace off. Why?
1) The on/off switch on the fireplace and/or wall may be in the on position. This will override the remote control feature.
2) The remote is in thermostat mode, and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.
3) The batteries in the hand-held transmitter are old and underpowered. They may work up close but not a few feet away.
4) The hand-held transmitter (remote) is further than 25’ away.
5) The receiver (located near the valve) may be overheating. It may need to be moved to another location or covered with a remote shield (some units come with a shield; often they must be ordered).
6) The hand-held transmitter has been dropped and the frequency no longer matches that of the receiver.
The temperature reading on my hand-held transmitter does not match my house wall thermostat. Why?
The systems were calibrated by their respective manufacturers, and may not match exactly. In addition, the temperature from the location of one device to the other may be slightly varied. A reading of 3 degrees’ difference is considered within specifications. The most important thing to remember is that, rather than focusing on the exact temperature of the appliance, you should develop a comfort level at which the appliance should keep you.

The fireplace flame does not turn on and off at the exact desired temperature. Why?
The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace. Thus, when the remote is in the thermostat mode, the temperature of the room must exceed the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius in order to turn on/off.
 

FAQs GENERAL	FAQs REMOTE CONTROL	FAQs PELLET
FAQs GAS LOGS	FAQs WOOD	FAQs IN PDF FORMAT

 

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